Privacy Policy
Last updated: April 2026
PrimeVale Kenya Limited values your personal data and is committed to protecting your privacy in accordance with the Kenya Data Protection Act, 2019.
1Data Controller
PrimeVale Kenya Limited is the data controller and responsible for your personal data (referred to as "we", "us" or "our" in this Policy). If you have any questions about this Policy, please contact our Data Protection Officer at [email protected]. This Policy is issued in accordance with the Kenya Data Protection Act, 2019 (KDPA).
2Personal Data We Collect
We collect personal data that you provide to us when you create an account, fill out a form, submit contact details, or subscribe to our newsletter. This includes your name, email address, phone number, and any other information you voluntarily provide. We may also automatically collect technical information when you visit our Site, such as your IP address, browser type, pages viewed, and time spent on the Site. This helps us improve our services and understand how users interact with our platform.
3How We Use Your Personal Data
We process your personal data to: communicate with you including sending transactional and marketing materials; provide and improve our platform and services; respond to your enquiries and requests; process your account registration and manage your profile; comply with applicable laws and regulations; detect and prevent fraud and other unlawful activities; analyse usage patterns to improve user experience.
4Your Consent
Where processing of personal data is based on consent, we obtain the requisite consent at the time of collection. You consent to the processing of your personal data when you access our platform or use our services. You can withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
5Who We Share Your Data With
We respect your privacy and limit disclosure of your personal data to third parties. We do not sell, give or trade your personal data to any third party for data mining or marketing purposes. We may share your data with: service providers engaged to provide services on our behalf, subject to appropriate data security measures; law enforcement agencies, government bodies or regulatory organisations where required by law; a merging or acquiring entity in the event of business reorganisation. Any third-party processors are bound by written agreements ensuring adequate protection of your personal data.
6Cross-Border Transfer of Personal Data
Your personal data may be transferred to countries outside Kenya for storage and operational purposes. PrimeVale has put adequate measures in place to ensure the security of such transfers in accordance with the KDPA. We only transfer personal data out of Kenya where: you have given consent; the transfer is necessary for the performance of a contract; the transfer is required for legal claims or public interest; or adequate data protection laws exist in the destination country.
7Cookies
Our Site uses cookies — small text files placed on your browser when you visit the Site. We use both persistent and session cookies. Persistent cookies help us recognise you as a returning user. Session cookies last only for the duration of your visit. We use cookies to: authenticate users; analyse site performance and usage; personalise your experience. By using our Site, you consent to our use of cookies. You can disable cookies through your browser settings, though this may affect site functionality.
8Web Analytics
Our website may use Google Analytics and similar web analytics tools to understand how users interact with our platform. These tools use cookies to collect non-personal information about your use of the Site. IP addresses are anonymised before processing. You can opt out of Google Analytics data collection by using the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.
9Security of Your Personal Data
We take the security of your personal data seriously and make every effort to keep it secure. We have implemented technological and organisational measures, including requiring our staff and third parties acting on our behalf to comply with appropriate security standards. However, we cannot guarantee absolute security of data transmitted over the internet, and you transmit data at your own risk.
10Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this Policy or as required by applicable laws. Once your personal data is no longer required, we destroy it in a safe and secure manner.
11Your Rights
Under the Kenya Data Protection Act 2019, you have the right to: access your personal data collected and stored by PrimeVale; withdraw consent to processing at any time; request rectification of inaccurate personal data; request deletion of your personal data; object to or restrict processing of your personal data; be informed before your personal data is used for purposes other than those originally collected. To exercise any of these rights, contact our Data Protection Officer at [email protected].
12Data Deletion Request
As a data subject, you can request the deletion of your personal data from our systems. To delete your profile and all associated data, send an email to [email protected] with the subject line "Data Deletion Request" from the email address associated with your account, along with a reason for the deletion request. We will process your request within 30 days.
13Changes to This Policy
We may update this Privacy Policy from time to time due to changes in technology or regulatory requirements. The most recent version will always be available on this page. PrimeVale reserves the right to change, amend or alter this Policy at any point in time. Continued use of the Site after any changes constitutes your acceptance of the updated Policy.
14Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at: [email protected] or [email protected]. PrimeVale Kenya Limited, [Address Placeholder], Nairobi, Kenya.